EXOLUM

Change of supplier: The transition had to be made without interrupting the client’s operations.

High initial load: More than 200 tickets per month, with accumulated volume due to lack of previous maintenance in the systems.

Pending updates: Systems that required a patch update to ensure business continuity.

Extended service hours: 12 hours continuous coverage in regular service, along with 24/7 support for critical incidents.

Flexibility: Team size adapted to changing customer needs, adjusting to peak workloads and additional projects.

Build trust and demonstrate ability to adapt to customer needs.

Reduce the initial volume of tickets, balancing the operation of the systems.

Upgrade and document systems to facilitate business continuity.

Prepare customer environments for conversion to RISE with SAP.

SAP S/4HANA On Premise

SAP Ariba Buyer

Cloud Connector

SAP BTP (Business Technology Platform)

SAP ERP HR

SAP Web Dispatcher

Single Sign-On (SSO) On Premise & Cloud

Mixed and flexible team: Configuration of a team dedicated exclusively to the client, complemented by an additional team to cover work peaks and projects.

Proactive management: Immediately addressing the initial high volume of tickets, including updating patches on multiple systems to stabilize the infrastructure.

Extended coverage: Implementation of a 24/7 service for critical incidents and a 12-hour continuous service schedule for daily operations.

Documentation improvement: Creation and updating of process and system documentation to ensure efficient and traceable management.

Preparation for RISE with SAP: Execution of preliminary projects to facilitate the future conversion of customer environments to RISE with SAP.

Successful transition: Change of supplier without disruption to the customer’s daily operations.

Reduction of ticket volume: Balance achieved after a few months of intensive effort, with a significant improvement in the stability of the systems.

Technological update: Systems updated and prepared to guarantee business continuity and support future initiatives.

Trust and flexibility: The mixed team model allowed us to adapt to the client’s changing needs, demonstrating responsiveness and commitment.

Strategic readiness: Systems ready to address RISE conversion with SAP, aligning with the customer’s digital transformation vision.

Thanks to this collaboration, Exolum has been able to optimize the management of its SAP infrastructure and lay a solid foundation for its future technological projects, reaffirming its position as a leader in the logistics and infrastructure sector.