To provide the highest quality service, prioritizing productivity and excellence.
Reduce the overall cost of the service through synergies and optimization of resources.
Simplify service management through clear rules for coordination, monitoring and control.
Implement methodologies that promote continuous improvement.
To increase the capacity for improvement, transformation and technological innovation.
Team structure: Division into five main groups (governance, functional consulting, development, quality and people), with specific leaders in each area.
Service Capability: Balance between operations and projects with qualitative and quantitative SLAs.
Scalability and Flexibility: Ability to redistribute resources between operations and projects, absorbing load variations.
Remote Work: Provision of the service in a non face-to-face manner, facilitating work-life balance and adapting to new work dynamics.
Strategic Relationship: Deep knowledge of business processes to align the service with the client’s strategy (Partner governance).
Continuous Improvement: Promote innovation and guide the business areas technologically.
Agile Methodologies: Alignment with “Time to Market” principles through agile techniques.
Control and Follow-up: Use of tools such as Jira to manage activities and monitor KPIs in the pursuit of excellence.
SAP ECC 6.0 EHP8 SP17 on HANA
Modules: FI, CO, PS, RE, MM, SD, WM; HCM (PA, PY, OM)
e-Document, VISTEX
SAP CRM 2007 (SAP Media sports rights management)
SAP BW on HANA
SAP ARIBA
SAP SAC
SAP PI and CPI
SAP PORTAL
SAP GRC on HANA
Risk Management, Process Control, Audit Management, Access Control
SAP SuccessFactors (e-Learning and Recruitment)
UI5 applications
Governance Strategy: Team dedicated to the management and direction of the service, guaranteeing a simple and efficient dialogue with the client.
Operational Capacity and Projects: Team configuration to attend both recurring operations and strategic projects, with adjusted and optimized schedules.
Quality Support: Specific team to guarantee high standards in deliveries and developments.
Demand Scalability: Flexible model that allows adjusting the size of the team according to Grup Mediapro’s needs.
Cost Reduction: Optimization of the fixed cost of maintenance and operations (AM).
Operational Flexibility: Increased capacity to absorb variable demands.
Increased Quality: Improved service and project delivery.
Improved Governance: Greater strategic control of the service.
Proactive Innovation: Increased capacity to propose technological transformations and innovation processes.