INFRAESTRUCTURES DE LA GENERALITAT DE CATALUNYA

Service continuity: Since August 2013, the service has managed to maintain high levels of satisfaction and quality according to the SLAs.

Improvement projects: Projects have been carried out to improve the SPEC management system, such as the implementation of the OpenText ECM document manager, a new External Signature Holder and integration with the CMMS system ‘MantTest.net’ and with different resources of the Generalitat.

Knowledge of the collaborative environment: Implementation and support of collaborative systems integrated with SAP, tailored to customer needs.

Strategic alignment: Adaptation of business processes aligned with the strategic objectives of Infraestructures.cat.

Time to market reduction: Increase production and shorten deployment times of strategic projects to support the company’s digital transformation.

Service Transformation: Turn the team into a proactive and technologically advanced advisor, suggesting improvements such as process automation and the application of artificial intelligence.

Quality user support: To provide support that guarantees the satisfaction of information systems users.

SPEC system stability and security: Maintain the system operational and secure to ensure the continuity of business processes.

Service optimization: Reduce corrective maintenance and increase added value through preventive and perfective improvements.

Knowledge preservation: Retain technical knowledge of management tools to ensure an orderly and effective transition.

SLA Compliance: Ensure that Service Level Agreements (SLAs) are rigorously enforced.

S/4HANA Readiness: Enable the team to lead the future migration to SAP S/4HANA and make strategic decisions aligned with this migration.

Continuous improvement: Establish a continuous improvement process for service quality, through continuous evaluation of consultants and customer satisfaction analysis.

Digital transformation: Integrating ICT systems and tools to boost the efficiency, flexibility and transparency of business processes.

Structured change management: Implement changes in a controlled manner and with minimal risk to users and the organization.

Application of agile methodologies: Ensure that the service responds effectively and consistently to customer needs and expectations.

SAP ECC 6.0; SAP PO (PI & BPM); SAP PORTAL; SAP BPC

OpenText ECM

Corporate and third party applications (ESAP Invoice, GDG Crypt, Viafirma)

Generalitat de Catalunya resources (PSPC, RPC, eFACT, GeFACT, eNotum, etc.)

Team flexibility: The team scaled up to 30 dedicated consultants, adjusting to the client’s needs and ensuring compliance with SLAs and delivery time objectives.

Assignment of key managers: Consultants with specific expertise in the most critical projects and developments were appointed, organized in different areas with leaders to ensure coordination and rapid response to problems.

Redesign of legacy developments: Programs were optimized, eliminating obsolescence to ensure greater stability and efficiency in the system.

Division of the team: Separation into operational and evolutionary areas to efficiently manage both daily operations and improvement projects.

Operational stability: The system has remained stable, without serious interruptions, despite technological and integration challenges.

Successful integration: Seamless integration with external applications and with the Generalitat’s resources was achieved, improving operability.

Flexibility in management: The ability to adjust the team allowed the execution of evolutionary projects in an agile and adaptive manner to the client’s needs.

Renewal of the service contract: The VANTURE ESS team obtained the highest score in the five tenders carried out since 2013 for the maintenance of the SPEC system.