MAKRO

Highly Customized System: Following audits, the management of a system with a significant level of non-standard customization was assumed, which increased the complexity of support.

Urgent Integrations: Challenges arose with SAP HCM integrations with third parties, as well as constant updates related to changes in labor legislation.

Transition Requirements: A rapid transition was needed to take over the Human Resources AM, minimizing the impact on daily operations and ensuring continuity of service.

Continuous Support: Provide agile and effective support for SAP HCM modules (PY, PA and OM), keeping the systems operational without interruptions.

Regulatory Compliance: Efficiently manage and update legislative and legal changes in the payroll and personnel administration system.

Integration Management: Ensure seamless and continuous integration with third parties to optimize Human Resources processes.

SAP ECC 6.0: Support of HCM modules (PY, PA, OM) for payroll management, personnel administration and organizational structure.

Integration Tools: Coordination of integrations with third parties and constant updating of functionalities adapted to legal changes.

Specialized Team: A team of SAP HCM expert consultants was assigned, with specialized profiles in each module, to ensure adequate coverage and rapid response to contingencies.

Agility in the Transition: The service transition was executed in an agile manner, adjusting to the client’s needs and guaranteeing operational continuity without affecting critical processes.

Proactive Support: A proactive support system was implemented, with a preventive approach that minimized problems and emergencies before they affected daily operations.

High Customer Satisfaction: MAKRO expressed confidence in the solutions provided by Vanture ESS, valuing the agility of the service and the team’s ability to manage the support of such a complex system.

Regulatory Compliance and Legal Updates: All legal and payroll updates were handled without delays, ensuring regulatory compliance.

Operational Stability: Despite the high level of customization of the system, we were able to maintain a stable and efficient operation, with coverage for any incident.